Music and Media Library makes changes to improve patron service

Published 12-09-2013

Photo credit: Courtesy Emory Libraries.

Colin Bragg, coordinator for the Music and Media Library, reviews the features of a video camera with student Ruthe Terfie.

The Marian K. Heilbrun Music and Media Library has improved its existing features and added new ones this semester to meet students’ media needs more efficiently. Changes to the library, located on the 4th floor at the front of the Robert W. Woodruff Library, include a renovated circulation desk and a new way to manage audio-visual equipment.

Space behind the desk has been reorganized to make it easier for staff to quickly locate materials. Shelving has been consolidated to create more lockable equipment storage space, and two of the most popular circulated items – headphones and sync cables – have been placed within the staff’s easy reach.

“This new redesign really helped to streamline and make more efficient the process of supplying those materials,” says Colin Bragg, coordinator for the Music and Media Library. “I think we’ve gotten good results and good feedback on that. It’s opened up the space a lot for patrons too.”

The reference desk was transformed into a cubicle behind the circulation desk, where library patrons can get help from film studies librarian James Steffen or music librarian Joyce Clinkscales. It can be used for discussions about course reserves and media screenings as well, Bragg says.

Planning for the renovation began in the fall, after the circulation desk began to show noticeable signs of wear. Bragg and Frances Pici, branch libraries and reserves manager, met with library facilities staff to discuss changes that would maximize the service desk area. Renovations took place over fall break.

“It’s been about 10 years since we had a new desk area,” Bragg says. “This was a nice way to update the look, feel, and functionality of the space.”

The Music and Media Library obtained audio and visual equipment at the beginning of this semester from Classroom Technology and AV Support, when it moved from Cox Hall into the former Emory Center for Interactive Teaching (ECIT) space on level 2 of the Woodruff Library. Its stock of cameras, microphones, projectors, and other equipment shifted to the Music and Media Library, where they could be circulated more efficiently.

Materials are available to Emory students, faculty and staff members throughout the year. Patrons can either check out equipment on the spot or reserve items for a future date. Those wishing to book equipment may contact the Music and Media Library in person or by email or phone at 404-727-1777. Audio and visual equipment can be checked out for up to two weeks and may be renewed if there are no conflicting requests.

However, especially as the semester comes to a close, waitlists may occur. If a patron is waiting for equipment, the two-week period for the current user may be shortened. To manage quick equipment turnarounds, Bragg monitors the items on a daily basis.

“A big part of the library mission is to make these technologies available,” says Bragg. “Libraries are moving into the world of content creation, in addition to maintaining and growing collections of content.”